Refund policy

Our Commitment Every item in our store is made to order just for you. We take quality seriously, and so does our production partner, Printful.

Damaged or Defective Items If your order arrives damaged, misprinted, or defective, please contact us within 30 days of delivery with a photo of the issue. We'll arrange a free replacement or full refund — no need to return the item.

Wrong Size or Change of Mind Because all products are printed on demand specifically for each order, we're unable to accept returns or exchanges for incorrect size selections or change of mind. Please refer to the size guide on each product page before ordering.

Lost Orders If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with our fulfillment partner right away.

How to Contact Us Email us at support@madforophthal.com with your order number and a description of the issue. We aim to respond within 2 business days.